FREE SHIPPING TO WM FOR SPENDING ABOVE RM99; RM200 TO EM & SG 🛍️ STAY HOME & SHOP ONLINE ♥️

RETURN POLICY

 

 

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🔔 IMPORTANCE NOTICE 🔔

DEAR CUSTOMER,

SUPPORTING THE MOVEMENT CONTROL ORDER, WE TAKE ON OUR SOCIAL RESPONSIBILITIES, THE TEAM WILL BE WORKING FROM HOME. HOWEVER, SERVICES WOULD BE ADJUSTED AS REFER TO PAGE OF IMPORTANCE NOTICE.

🔔重要通知🔔

亲爱的顾客,

为了配合政府的行动管制指令,我们将履行社会责任,团队即在家里工作。我们的服务将有调整,细节请到“IMPORTANCE NOTICE"查看。

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1. WE DO NOT PROVIDE EXCHANGE SERVICE, CUSTOMER COULD RETURN THOSE RETURNABLE ITEM AND ADVISED TO PLACE A NEW ORDER.

2. RETURNS ARE ACCEPTED IF ITEM POST OUT BY COURIER WITH TRACEABLE SERVICE WITHIN 7 DAYS OF RECEIVED INCLUDED LOCAL AND INTERNATIONAL ORDERS.

3. STRICTLY NO WALK IN FOR RETURN AS THIS IS AN OFFICE BUILDING WITH TONS OF WORKERS, HANDLING YOUR PARCEL TO RANDOM STAFF COULD CAUSED IN LOST OF THE RETURN PARCEL.

4. ONLY ITEMS THAT ARE UNWORN, UNALTERED, UNWASHED, AND LABEL TAG STILL ATTACHED AS ORIGINAL (NO CUT OFF) IN STILL SELLABLE CONDITION COULD BE RETURNED. FOR REASON OF HYGIENE, BRA, INNER, UNDERWEAR, SWIMSUITS, COSMETICS AND CLEARANCE STOCK ARE NOT ACCEPTED TO RETURN. 

5. ITEMS THAT ARE DAMAGED, MARKED OR ALTERED WILL NOT BE ACCEPTED AND ITEMS WILL BE SEND BACK TO CUSTOMER. CUSTOMER HAVE TO PAY FOR THE SHIPPING COSTS FOR RESEND RETURN ITEMS. TO BE ELIGIBLE FOR RETURN, ITEMS MUST BE UNUSED AND IN THE SAME CONDITION AS YOU RECEIVED IT WITH ORIGINAL PACKAGING.

6. ANY USED/CREDITED REWARD POINTS OR DISCOUNT CODES FOR THE RETURNED ORDER WILL BE VOIDED AND NOT REFUNDABLE AND REUSABLE. USAGE OF POINTS ON SUBSEQUENT PURCHASES WILL NOT BE AWARDED FOR ADDITIONAL POINTS.

7. IF YOUR ORDER AMOUNT DOES NOT MEET PROMOTION CRITERIA AFTER RETURN, YOU WILL NOT HAVE THE DISCOUNT ON THE ORDER INCLUDED FREE SHIPPING AND FREE GIFT. THUS, YOU HAVE TO PAY FOR THE SHIPPING FEE AND RETURN THE FREE GIFT OR PAY FOR THE ORIGINAL PRICE.

8. ITEMS DISCOUNTED AT TOTAL OF  OR MORE THAN 20% OFF IS DEFINED AS CLEARANCE, THEREFORE IT IS NOT ENTITLED FOR RETURN.

9. RETURN CAN ONLY BE MADE ONE TIME PER ORDER NUMBER.

10. THE ONLY REFUND METHOD FOR SINGAPORE CUSTOMER IS IN TERM OF PROMO-CODE.

11. ALL RETURNED PACKAGES SHOULD BE DELIVERED BY DOOR-STEP DELIVERY COURIER SERVICE WITH THE PACKAGE TRACKING NUMBER. CUSTOMER HAS TO PAY THE SHIPPING FEE FOR RETURN PARCEL. IF THE DELIVERY FAILED, CUSTOMER HAVE TO PAY THE RESEND DELIVERY FEE. PLEASE MAKE SURE COURIER COMPANY WILL DELIVERY THE RETURN PARCEL WITHIN OFFICE HOUR TO AVOID DUPLICATE CHARGES.

12. WE COULD REFUSE TO REFUND IF YOUR RETURN IS NOT FULFILLED WITH RETURN POLICY AS ABOVE. AT THAT TIME, CUSTOMER HAVE TO PAY FOR THE POSTAGE FEE TO RESEND BACK THE RETURN ITEM TO CUSTOMER.

13. WE DO RESERVE THE RIGHTS NOT TO ALLOW THE RETURN OR REFUND OF ANY TRANSACTIONS ALTHOUGH THE CONDITION ABOVE IS MET.

 

 

RETURN STEP

  1. PLEASE CONTACT CS TEAM VIA FB MESSENGER OR EMAIL BY QUOTING YOUR ORDER NUMBER AND RETURN ITEM DETAILS.
  2. CUSTOMER COULD PACK AND COURIER THE RETURN ITEMS ONLY AFTER CONFIRMED BY CS TEAM WITHIN THE TIME FRAME GIVEN.
  3. ALL RETURN REQUESTS WILL BE PROCESSED WITHIN 3 WORKING DAYS UPON RECEIPT OF RETURNED ITEMS.
  4. ONCE THE CONDITION OF THE RETURNED ITEMS HAS BEEN INSPECTED, CUSTOMER WILL BE NOTIFIED FOR REFUND.
  5. THE REFUND PERIOD MAY VARY BETWEEN 10 AND 14 WORKING DAYS FROM RECEPTION OF THE RETURN PARCEL.

 

(UPDATED: PROMOTION ENDED) SPECIAL NOTE FOR PROMOTION FREE LIP LACQUER

  1. GET ONE LIP LACQUER FREE PER ONE ORDER WITH MIN SPEND AT RM200 (READY STOCK ONLY).
  2. FREE GIFT IS ONLY APPLICABLE FOR ORDER FULLY WITH READY STOCK ITEMS. PRE ORDER ITEM PURCHASE IS NOT INCLUDED IN THIS PROMOTION.
  3. CHOOSE ONE LIP LACQUER AT CHECK OUT PAGE (POP UP WINDOW).
  4. PLEASE DOUBLE CHECK YOUR SUMMARY CART AT CHECK OUT PAGE TO CONFIRM THE FREE GIFT IS INCLUDED.
  5. LIP LACQUER IS NOT ALLOWED FOR RETURN DUE TO HYGIENE ISSUE.
  6. CLOTHING IS ALLOW FOR RETURN ONLY WHEN FULFILL RETURN POLICY.
  7. IF YOUR REMAINING ORDER VALUE IS LESS THAN RM200 AFTER THE RETURN, THE RETURNED ITEMS(S) WILL BE REFUNDED IN FORM OF VOUCHER ONLY, NOT CASH.

 

KINDLY FEEL FREE TO CONTACT US THROUGH EMAIL OR FB MESSENGER IF YOU ANY DOUBT ON THIS PROMOTION OFFER.

 

 

 

***WORKING DAYS STAND FOR MONDAY TO FRIDAY, EXCLUDED WEEKEND AND PUBLIC HOLIDAYS

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