🔔 IMPORTANT NOTICE 🔔
You may refer to the Latest Updates where we make announcements closely with the current situation.
***To all customers who are residing in Malaysia, please do not ship out your return parcel until further notice. Kindly refer to the announcement below.
【Updated as 19 July 2021】
在Air Space 購物享有在家試穿，不合就退的選擇，一直是我們服務的中旨。但是目前因為MCO的限制，我們的退货處理流程或将延遲3-8週執行，或直到我们得到政府的营运许可信。
Caution for Return/Refund :
Due to MCO/ FMCO policies in Malaysia, our Return/ Refund procedure will be delayed 3-8 weeks, or till we receive MITI operation approval from relevant government department.
For PACKING & DELIVERING, our contracted warehouse and courier have obtained government approval for essential work line, hence they will assist shipping out your AIR SPACE order as usual.
For RETURN & REFUND, our return QC center is at a different building from the shipping warehouse and has not receive approval from the government for operation. Hence the return and refund will be delayed.
Sorry for the inconvenience and thank you for your kind understanding.
Love, AIR SPACE MY SG
[Updated as of 31 May 2021]
With the current COVID-19 concerns and the Movement Control Order (MCO) imposed by the Malaysia government, we regret to inform that we are unable to proceed your return parcel at the moment. Please do not deliver your return parcel without seeking our confirmation and approval.
However, customer is required to submit return request within 7 days from received date of parcel (refer HOW TO RETURN & REFUND), rest assured that we will be extending the return period to support the current restrictions in place due to COVID-19.
For more information on our Return Policy, kindly click HERE
Thank you for your support and we hope that you and yours stay safe and healthy in the face of this pandemic.
Love, AIR SPACE MY SG
HOW TO RETURN & REFUND?
*Point 3 & 5 were amended during FMCO.
TERMS & CONDITIONS
We reserve the right not to allow the return of items or refund of any transactions although the condition above is met.
Please do not hesitate to approach us if you have any further questions, we will make every effort to assist and respond to your enquiries during our working hours (Weekdays from 9am to 5pm, excluding Public Holidays).
You can contact us via Facebook Messenger, Instagram @airspace_mysg or send us an email at firstname.lastname@example.org.
***Kindly contact us to confirm your return request within 7 days from the date of receipt. Requests for return & refund thereafter will be duly declined and not be entertained.
***We apologise if a defective or wrong item was sent to you, please reach out to us within 7 days from the date of receipt. We do NOT accept any item for return & refund once the label tag has been cut or removed.
***NOTE: Our products are measured laid flat from pit to pit in "CM", which means the measurements are taken on a single side.
Kindly X2 or double the figure for the circumference/full pit measurement.
For example, if the chart shows that the waist for an item is 34cm, then the whole waist size of the said item is 68cm in full pit.
Do refer to the size chart on individual product pages for measurements specific to each and every item before deciding on a size.