🔔 IMPORTANT NOTICE 🔔
You may refer to the Latest Updates where we make announcements closely with the current situation.
***To all customers who are residing in Malaysia, please do not ship out your return parcel until further notice. Kindly refer to the announcement below.
[Updated as of 3 March 2021]
With the current COVID-19 concerns and the Conditional Movement Control Order (CMCO) imposed by the Malaysian government, we regret to inform that we are unable to proceed your return parcel at the moment. Please do not deliver your return parcel without seeking our confirmation and approval.
However, customer is required to submit return request within 7 days from received date of parcel (refer HOW TO RETURN & REFUND), rest assured that we will be extending the return period to support the current restrictions in place due to COVID-19.
For more information on our Return Policy, kindly click HERE
Thank you for your support and we hope that you and yours stay safe and healthy in the face of this pandemic.
HOW TO RETURN & REFUND?
*Point 3 & 5 were amended during CMCO.
TERMS & CONDITIONS
We reserve the right not to allow the return of items or refund of any transactions although the condition above is met.
Please do not hesitate to approach us if you have any further questions, we will make every effort to assist and respond to your enquiries during our working hours (Weekdays from 9am to 5pm, excluding Public Holidays).
You can contact us via Facebook Messenger, Instagram @airspace_mysg or send us an email at email@example.com.
***Kindly contact us to confirm your return request within 7 days from the date of receipt. Requests for return & refund thereafter will be duly declined and not be entertained.
***We apologise if a defective or wrong item was sent to you, please reach out to us within 7 days from the date of receipt. We do NOT accept any item for return & refund once the label tag has been cut or removed.
***NOTE: Our products are measured laid flat from pit to pit in "CM", which means the measurements are taken on a single side.
Kindly X2 or double the figure for the circumference/full pit measurement.
For example, if the chart shows that the waist for an item is 34cm, then the whole waist size of the said item is 68cm in full pit.
Do refer to the size chart on individual product pages for measurements specific to each and every item before deciding on a size.