Yes, you must create an account before ordering. It was totally hassle-free and allows you to order easily without having to fill in your details every time when you shop with us.
By creating an account, you will also receive benefits such as order tracking, regular newsletters, exclusive discount/promotions and special offers.
Option 1: Login to member account > select item and add to bag > select payment and shipping method > submit and complete checkout
Option 2: You can contact us via Facebook Messenger or Instagram to place an order with our customer service team
We are afraid that we are unable to allow amendments to be made to your order upon confirmation. This will allow us to process all orders as efficiently as possible and to avoid confusion which might result in errors later on. Kindly make sure that the order items are correct before checking out.
However, we could assist to change the order detail for shipping address and contact number, but not including changes of product content and payment method, provided that the order does not yet have a tracking number. Please contact us as soon as possible once you had noticed that need a changes.
If the order has just been placed, you can cancel the order yourself within 5 minutes.
Step: Login to member center > My order, click the cancel button on the right side of the order, and select the reason for cancellation
After receiving the parcel, if you no longer need the items, you can return the items to us within the time limit specified in accordance with the Return Policy.
Just follow these steps: Login to member center > My orders > You will see the status of each order
There may be a slight delay in sending the confirmation letter, or the message may have landed in your spam folder, please check it or Gmail user’s promotions folder.
Additionally, you can view notifications in member center. If you still cannot get it, please contact us for help.
Yes, all items listed on website are in stock; styles are displayed in real time. The system will ensure that your order is in stock before you make a payment. (Pre-order items are not included in the above rules).
Only in the rare event of a defective item or missing item will we notify you and issue a refund in the form of promo code. Otherwise, all your successful orders will be considered in stock.
We regret to inform you that pre-order items and in-stock items are strictly prohibited from combined ordering. Your pre-order items and in-stock items will be separated into 2 orders.
Please note that this will incur additional shipping fee and you will need to pay the charges in order to ship both orders separately.
We are sorry that items in your shopping cart are not reserved. Hence, we recommend that you to complete your purchase as soon as you can in order to secure your items.
In the event that your item is unavailable, we will notify you and proceed with refund to you.
We are unable to assure the restocking of all products but do let us know what you'd like to see restocked and we might just bring it back! And whenever we get a restock, we will usually announce it on our Facebook fan page, so it’s good to check frequently.
Or kindly click the "Notify Me" button located on the product page that is currently out of stock, and complete the required fields. You will receive an automated notification via email once the item is back in stock.
Every design usually comes in limited pieces so be sure to grab it before it’s sold out.
