Black Friday Sales Free Shipping with Any Purchase
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  • West Malaysia
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  • East Malaysia
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ORDERS PLACEMENT

 

Yes you have to create an account before ordering. It was totally hassle-free and allows you to order easily without having to fill in your details every time you shop with us.

 

By creating an account, you will also receive benefits such as order tracking, regular newsletters, exclusive discount/promos and special offers.

 

Join us now or you can start shopping right away and set up your account at checkout page.

 

 

Option 1: Log in member account > select item and add to bag > select payment and shipping method > submit and complete

 

Option 2: You may contact us via Facebook Messenger or Instagram to place an order with our Customer Service Team.

 

 

We are afraid that we are unable to allow amendments to be made to your order upon confirmation. This will allow us to process all orders as efficiently as possible and to avoid confusion which might result in errors later on.

 

However, we could assist to change the order detail for shipping address and contact number, but not including changes of product content and payment method, if only if the order has not been shipped yet.

 

Please note that depending on the shipping method and the time you place order, the delivery time may be vary, hence it is recommended to contact us as soon as possible.

 

 

You may cancel the order by yourself if the order was just placed and has not been shipped yet.


Just follow the steps:

Log in to the Member center > My orders, then click the cancel button on the right of the order that you want to cancel, and fill in the reason of cancellation.

 

Please note that there is a time limit for canceling your order. If the cancel button has disappeared, it means that your order has been shipped and we will not able to cancel the order for you.

 

If you no longer need these items, you may return them to us within the timeframe according to the return policy.

 

 

 Just follow the steps:

Log in to the Member Center > My Orders > you will see the status for every each orders.

 

 

There might be a slight delay in delivery of the confirmation email.

Or it may have landed in your junk or spam folder. Please do a quick check on your spam/junk mail or “Promotion” folder for Gmail user.

 

Besides, you may check notification on your member account.

If they're still nowhere to be found, kindly reach out to us for assistance.

 

 

Yes, all the items listing on our site are ready stock; the variant availability is shown in real time status. The system shall ensure your order is with stock before you proceed to payment.

 

(Pre-order items are excluded from the rules above and will be labelled with a red “Pre Order” sign to remind you before you place an order.)

 

Only under very rare circumstances, with defect items or missing stocks, we will notify you and proceed with refund in the form of discount code. Otherwise, all your successful orders are deemed to be of ready stocks.

 

 

Unfortunately, combine order of pre-order and ready stock items is strictly not allowed.

Your pre-order item and ready-stock item will be separated into two different orders.

 

Do note that additional shipping fees will apply and you might have to top up additional postage for them to be shipped separately.

 

 

Oh no! We are sorry that items in your shopping cart are not reserved. Hence, we encourage you to complete your purchase as soon as you can in order to secure your items.

In the event that your item is unavailable, we will notify you and proceed with refund to you.

 

 

We are unable to assure the restocking of all products but do let us know what you'd like to see restocked and we might just bring it back!

And whenever we get a restock, we will usually announce it on our Facebook fan page, so it’s good to check frequently.

 

Or kindly click the "Notify Me" button located on the product page that is currently out of stock, and complete the required fields. You will receive an automated notification via email once the item is back in stock.

Every design usually comes in limited pieces so be sure to grab it before it’s sold out.