For online purchases, enjoy a 30-day return policy.
REFUND METHODS:
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Starting from orders placed on or after 17/02/2025, refunds will be issued as Refund Credit to your AIR SPACE member account. Refund Credit can be used for future purchases on our website.
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For orders placed on or before 16/02/2025, the previous refund policy applies:
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Malaysia customers: Cash refund via bank transfer within 14 working days after QC completion.
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Singapore customers: Refund through Promo Code within 14 working days after QC completion.
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*We do not offer exchange services online.
RETURN & REFUND PROCESS:
For defective or wrong item(s), please contact our customer service team directly.
For general returns and refunds, please follow the steps below:
LOG IN >> MY ORDERS >> Click "APPLY FOR RETURN" on the order >> Select your items >> Ship back items following email/member account (my message) instructions >> AIR SPACE will inspect the conditions within 7 working days of receiving your parcel >> AIR SPACE will email you the QC results >> Refund will be processed as Refund Credit in your account within 14 days after QC completion.
After submitting a return request, please allow us 1-2 working days to approve and reply to your email with the return address (excluding weekends and public holidays).
*Rest assured, the waiting period for our approval and the return address will not be counted within the 30-day return timeframe.
PRODUCT CONDITIONS:
All items must be in tip-top shape—unworn, unwashed, unaltered, and with all tags intact in original condition. Pack them nicely, we do not accept poor/no packaging, only original packaging.
RETURNABLE ITEMS CRITERIA:
Inspect items beforehand & apply for return or dispute within 30 days of parcel delivery (date by tracking number). One return and refund per order number.
Clearance items at 50% off or more, shapewear, bras, and underwear are non-returnable.
VOUCHERS & POINTS:
Vouchers and points applied to returned orders will not be refunded, and no additional points will be credited for future purchases. If the remaining order, after a return, no longer meets the original order's promotion criteria (such as free shipping, discounts, vouchers, or free gifts based on a certain shopping basket size), the refund will be prorated. In such cases, kindly return the free gift along with your products.
ONE RETURN PER ORDER:
Each order is only allowed one time of return application, if you have multiple items in one order that you wish to return, make the application for them all in one go.
SHIPPING & DELIVERY:
Ship your return via a trackable courier & you are responsible for the return cost. Please choose a reliable courier service & ensure to deliver during working hours only.
WALK-IN/E-HAILING/ COD:
Sorry, we do not accept walk-ins at our office/retail store, or E-hailing for returns/refunds
No cash on delivery returns. All COD parcels go back to you.
LOST/ DAMAGED IN TRANSIT:
If a courier misplaces your return or if the parcel is damaged during transit, we'll help out, but we are unable to cover the claim or cost.
DISCLAIMER:
AIR SPACE reserves the right to reject certain return or refund requests based on our sole and final judgment. (But It rarely happens. )
Looking to try items at home? Unsure of your choice? Change your mind?
No problem! For in-store purchases, enjoy a 7-day exchange policy.
EXCHANGE ONLY, NO REFUND
For offline purchases at our physical stores, we offer exchange services only, no refunds.
Exchanges are allowed only at the original purchasing outlet.
PRODUCT CONDITIONS:
All items must be in tip-top shape—unworn, unwashed, unaltered, and with all tags intact in original condition.
Clearance items at 50% off or more, shapewear, bras, and underwear are not applicable for return or exchange.
ONE GO ONLY :
Each receipt is only allowed one time of the exchange process. If you have multiple items in one purchase that you wish to exchange, bring them all in one visit.
WHAT CAN YOU EXCHANGE FOR?
You can exchange for items of the same or higher original price, subject to the original purchasing store's availability. If the new item is pricier, just pay the difference.
HOW WILL THE BILL BE CALCULATED?
The billing total after the exchange follows the same promotion rules as your original purchase. If a promotion was used, exchanged items must qualify for the same promotion criteria. All pricing differences will be calculated in original prices, regardless of the promotion rules.
NO ONLINE ORDER EXCHANGE IN STORE
We cannot accept exchanges or returns for online purchases in-store, and vice versa.
I RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?
We apologize that it did not work as we promised, and sincerely apologize for any inconvenience you have faced due to it！
FOR ONLINE PURCHASE:
Please drop us a message here or email us within 7 days from the date of delivery with the following info:
- Your Order Number (e.g 022XXXXXXXXXX)
- The product SKU code or name of the defective item
- Clear photo and video of the defective part
Our Customer Care team will get back to you as soon as possible and assist you.
FOR RETAIL PURCHASE:
Please bring along the defective item and receipt to the purchased branch within 7 days of receipt date. Our staff will provide further assistance in-store.
WHAT IS CONSIDERED AS DEFECTIVE?
Some common defects include:
- Tears or holes
- Broken or missing buttons or zippers
- Inconsistent sizing within a product line
- Stains or discoloration that cannot be removed
- Misaligned or uneven seams
*Variation of 1-3CM in measurements will not be counted as a defect.
All returns are assessed on a case-by-case basis.
We reserve all rights to exercise discretion in what constitutes a defect. If, upon stringent checks, we find that the item does not qualify as a defect, the customer would have to proceed with a return as per our return policy.
If you return ineligible items, you will receive a QC result notice indicating a failed result. Consequently, the return will be rejected, and the item will be sent back to you. Redelivery fees may be incurred and will be borne by you.
If you have received an incorrect refund amount or have not received any refund, please contact us immediately.This might due to we are unable to extract the banking records that's more than ONE month. We appreciate your understanding in this matter.
