Black Friday Sales Free Shipping with Any Purchase
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  • West Malaysia
  • Singapore
  • East Malaysia
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RETURN & REFUND
  1. We do not provide exchange service. However, you can return the returnable item(s) for a refund, and then place a new order.
  2. Please submit return request at member center (within 7 days of parcel delivered), and wait for approval to return by email or check notification on member center within 3 working days.
  3. Strictly NO walk-in for return/refund.
  4. Returned item must be in its original condition, unworn, unwashed, unaltered and with its label tag intact (No cut off!). no sole markings or scratches for footwear item.
  5. Boxes of footwear/bikini, and any accessories, have to return along with. Otherwise return will be rejected and returned to customer.
  6. Sale items, cosmetics, shapewear, bra, bralette, bra top, bra camisole, and underwear are strictly not eligible for return & refund.
  7. Items that are damaged, marked or altered are non-returnable & non-refundable. We will send them back to you upon the rejection of your request. The delivery costs incurred for the items to be shipped back to you will be borne by you.
  8. Any used/credited reward points or discount codes for the returned orders will be voided and not refunded. Usage of points on subsequent purchases will not be awarded for additional points.
  9. All items that have been purchased using a voucher(s) will be evaluated on a case-by-case basis for refunds. However, the refunded amount will be pro-rated based on the voucher amount. If the refund is approved, the shipping fee and voucher amount will be deducted from the total refund amount. This applies to all products including bundled or promotional items.
  10. If your order amount does not meet the promotion criteria after return, you will not be entitled to the discount on the order including free shipping and free gift. Hence, you will be required to bear the shipping fee to return the free gift to us or to pay for the original price of the free gift.
  11. Items sold at a total of or more than 20% discount are clearance items, which are strictly non-returnable & non-refundable.
  12. Returns can only be made one time per order number.
  13. All returned packages have to be delivered via trackable postage mode by doorstep delivery courier only. The postage charges will be borne by you.
  14. Kindly ensure that the courier service will deliver your return parcel within our working hours. In the event of delivery failure, you will have to bear the cost for re-delivery.
  15. All return parcels have to be prepaid parcels (Non-COD). All COD parcels will be rejected and returned to your end.
  16. We shall not be responsible for any lost return parcel in the hand of any postal service providers. We will make reasonable effort to assist in communicating with the courier but we shall not bear any claim/cost in this case.
  17. In the event of any returned item does not fit within our return policy, we shall reject the refund request and the item will be sent back to you. The postage cost incurred for the items may be borne by you under such circumstances.

We reserve the right not to allow the return of items or refund of any transactions although the condition above is met.

 

Now you may submit return request at your member center and we will approved your request within 3 working days if only if the items are returnable.

 

Before submitting your return request, please confirm that you were acknowledge about return policy.

 

Step:

1) Login your member account
2) My orders
3) Click "Apply For Return" on the order
4) Select the item and reason
5) Submit (make sure to return)
6) Submit tracking code and bank detail after returned parcel.

 

"Apply for Return" is only applicable for order that received within 7 days according to tracking record. Later than 7 days is not allow to submit return request anymore.

 

Every item that intend to return must choose a most appropriate reason. The request could be reject if we found the item is not returnable but applied for return.

 

If the return request had been approved, you will be receiving return detail by email or check your member center on notification within 3 working days. Once received return detail, you may need to arrange returned parcel within 7 working days.

 

Last but not least, do remember fill up tracking code of return parcel and bank detail. 

 

 

 

Unfortunately, we do not exchange but we accept return. We only accept returns for items that are in its original condition (with tag attached, unworn, unwashed and unaltered). Delivery fees to return your order, if any, will not be refunded.

 

**Purchase of sale items, intimates and swimwear are final and strictly non-returnable.

 

 

We apologise for this oversight on our end. In such an unlikely case, returning costs of mailing shall be reimbursed by us with limit. We would assist to process the order and promptly rectify this error, please email us within 7 days from the receiving date with the details below:

  • Your Order ID
  •  Item(s) To Be Returned
  •  Reason(s) Of Return
  •  Visual Evidence (e.g photo, video) Of The Item(s)

Note: Kindly point out the defective area to us.

We're sorry that defective/incorrect items would not be replaced/exchanged.

 

 

  • Incorrect product or design, e.g. you ordered a piece of long white dress but received a pair of red mini skirt
  • Incorrect sizing, e.g. you ordered size S, and received size L instead
  • Noticeable stain, damage or tear

All returns are assessed on a case-by-case basis.

 

We reserve all rights to exercise discretion in what constitutes a defect. If, upon stringent checks, we find that the item does not qualify as a defect, customer would have to proceed with return as per our return policy.

 

 

  • Subjective opinions on colour tone, e.g. thought that the product image was of orange-red but the actual item is in bright red
  • Slight decorative material patterns variation from product images, e.g. allocation of print patterns, of floral shapes, beads arrangement, lace designs and etc.
  • Subjective judgement on the quality of the product(s)
  • Slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item

All returns are assessed on a case-by-case basis.

 

We reserve all rights to exercise discretion in what constitutes a defect. If, upon stringent checks, we find that the item does not qualify as a defect, customer would have to proceed with return as per our return policy.

 

 

We truly apologise as we do not accept walk-in pickup and/or returns. We seek for your kind understanding on this matter.

 

The warehouse company is private organizations, at the same time to portect the interests of employees and customers, hence self-collect/return/face-to-face is not open at all the time.

 

This is in case there is any issue with the parcel, we will have solid evidence to hold the courier company responsible.

 

 

In order to protect your return rights, please return the item with complete packaging.
It is recommended to use our original packaging or any waterproof and stable packaging material.

  

 

Although we have not specified the return shipping method, but strongly recommended that you use a traceable shipping method for return and closely track the location of the return parcel.


Therefore, whether the return parcel can be tracked depends on the shipping method that you had chosen.

 

Customer have the responsibility to check return package whether can deliver successfully or lost in transit.

  

  

Yes, but please note that different orders need to apply for the return request before sending them back to us.

 

Once confirm that the return application is successful, then follow the return instructions to return the item.

 

 

You may log in to Member Center > My orders to check your order status.

 

If the return was inspected and confirmed, you will receive a refund notification message.

 

The time to refund to your account or bank statement is depending on your financial institution.
Kindly pay close attention to whether the refund is actually received.

If you have any questions, please check with financial institution or contact us.

  

 

A notification email will be sent to you as soon as the returned item(s) is inspected by our team and confirmed that it fits within our return policy. 

  • For Online Banking/E-wallet: Processing time will take up to 14 working days to your Malaysia bank savings account as provided by customer.
  • For Credit/Debit Card: Processing time will take up to 28 working days depend on the procedure of your card issueing finance institutes.

 

Besides on checking your mailbox, you could check at your member center > my orders for more update.

 

 

We'll drop you an email once we have processed your parcel and will have to return your order back to you. Redelivery fees may be incurred and borne by you under such circumstances.

 

Kindly reach out to us for approval of returns before sending anything back to us, also do make sure the returned item is in mint condition.

 

 

Please contact us as soon as possible and we will assist you to check and confirm.

If the refunded amount is incorrect, please contact us within one month of receiving the refund.

This is because we are unable to extract the banking records that more than a month and your compassion on this matter would be greatly appreciated.