We deliver all orders via courier partners to standard addresses. Shipping rates and time frame are as below:
We are only able to deliver to one address in a single order. To deliver to multiple addresses, we recommend placing a separate order for each address. Kindly note that combination of orders into one shipment is not possible.
Please do check the status of your order via the online tracker once you have received the tracking information of your parcel. Do allow at least 12 hours for the tracking number to be processed and reflected on the tracking system.
Upon delivery, you may be requested a signature/photo by courier service personnel to validate the delivery of the parcel. You may inspect the packaging of the parcel and ensure that the seal is not damaged or opened before you sign. In circumstances where the seal is found broken, you may take a photo of packaging and refuse the delivery, later please contact us and we will do our best to assist you.
Due to the impact of the epidemic, mostly condo/flat/office building or any locations with security/reception counters will not allow courier service personnel to enter. Hence, customer must be aware of the delivery restriction of your area as parcel could be delivered at security/reception counter.
If in the event that your parcel is not received but the delivery status is updated as delivered and signed, please report to us within 14 days from the date of the “Successful Delivery”. Otherwise, we are unable to accommodate any claim made thereafter.
When your order is ready to ship, you will receive a shipping notification via email and member center. You can then check the delivery status via online tracker.
Please note that the estimated date is not actual delivery date. The actual date is subject to the arrangement of the courier company.
Once your order has been shipped, we are not able to make any changes. You may contact respective courier company to assist you.
If your order has not been shipped yet, we could assist to change the shipping address for you. Please contact us as soon as you realize it, as we will check whether we able to update it before shipping.
We are sorry your parcel has been delayed. While there may be a delay in the delivery, no action is needed on your end. You may continue tracking your parcel via online tracker.
However, please contact us if you found there is no update on delivery for 3 days and above.
Depending on the courier company, your delivery may be reschedules to the next 1-3 working days. You may also contact the courier company to arrange a redelivery by providing them your tracking number.
Take note: we are unable to arrange redelivery once the parcel has been returned to us. Kindly check on the delivery status via the online tracker once you have received the tracking information of your parcel.
If you have any trouble receiving your order, please reach out to us and we will do our best to help get your order to you!
Unfortunately, we are not able to specific the delivery date or time. The delivery will be fully arranged by courier company. You could contact courier company if you wish to expedite the delivery.
Sorry! We do not provide urgent delivery, although you are willing to pay more.
It will take at least 4-6 working days for us to process and deliver your order. To avoid disappointment, we strongly recommend that you place your order with us at least one week in advance.
We do not provide self collect all the time because warehouse company is private organization, at the same time to protect the interests of warehouse team and customer. All orders will be delivered by courier company, even the COD payment parcel. This is in case there is any issue with the parcel, we will have solid evidence to hold the courier company responsible.
Besides, we are working with various courier partners to ensure your parcels arrive on time. Therefore, we are unable to assign your preferred courier company to your order.
Currently, our delivery method does not provide delivery to P.O BOXES, MILITARY ADDRESSES OR PARCEL LOCKERS. To ensure your parcel is delivered on time, please enter a full and complete home or business address.
For MY official website (current page that you’re), we only ship to Malaysia and Singapore. But have no fear, visit our HQ or Global website and check out if we deliver to your place!
International shipping may apply custom duty or import tax charges. These charges are paid by the receiver. Unfortunately, custom duties and import taxes are charged at random by your local customs authority.
Note: Due to different tariffs and customs policies applied on different countries, we cannot determine on how much that cost you need to pay. It is recommended to confirm with the local customs before ordering.
Yes, you can, as long as you have provided the correct recipient details. Hence we will process your order according to the receiver’s detail. Unfortunately, we use standard packaging for all orders, so we do not offer any special gift wrapping or wishes card.
