🛍️ FREE SHIPPING TO WM (OVER RM99) EM (OVER RM200) SG (OVER RM250) 🚚 EXTRA 5%OFF FOR NEW FOOTWEAR ❗❗

PRE-ORDER POLICY

TERMS AND CONDITIONS

  1. Pre-order service is available from time to time.
  2. Full payment is required for pre-order items at the time of check out.
  3. Fulfillment may take 14 to 60 working days from the date of the order created.
  4. Amendments cannot be made once your order has been placed and confirmed.
  5. In the event that we are unable to provide certain pre-order items, our customer care team will notify you via email to issue refund in the form of cash via bank transfer or store credit by voucher code.
  6. Kindly place orders respectively for ready stock items and pre-order items.
  7. Pre-order item will be removed from your order if it is found in the same order with ready stock item. A refund will then be issued to you in the form of cash via bank transfer or store credit by voucher code.
  8. If the order amount does not meet the free shipping requirement after the removal of pre-order item, the standard shipping fee will be deducted from the refund amount directly. Kindly note that any voucher that does not meet the criteria will also be voided.
  9. The return & refund requests of pre-order items are complied with the Return Policy.
  10. Air Space reserves the rights to terminate or alternate the promotion offer without prior notice.

Please do not hesitate to approach us if you have any further questions, we will make every effort to assist and respond to your enquiries during our working hours (Weekdays from 9am to 5pm, excluding Public Holidays).

You can contact us via Facebook Messenger, Instagram @airspace_mysg or send us an email at my@airspaceonline.com.

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预购商品全马和新加坡免邮(需符合条规)

  1. 官方网站将不定时更新提供预购服务
  2. 下单预购商品须全额付款
  3. 预购订单处理需14-60个工作天
  4. 订单已下,不得更改
  5. 在无法预见的情况下预购商品无法抵达,我们将以电子邮件的形式通知客户并且安排退款,可选择银行转帐或者折扣代码
  6. 客户不允许在同一张订单中下单现货和预购商品,请将两者分开下单,以免耽误现货的出货时间
  7. 若你把现货和预购商品一并下在同一张订单,预购商品将被取消并且安排退款,可选择银行转帐或者折扣代码
  8. 若你把现货和预购商品一并下在同一张订单,扣除预购商品金额后,现货商品未达免邮门槛,邮费将直接从退款金额中扣除。若订单中使用的折扣代码不再符合使用门槛,将被作废。
  9. 顾客收到预购商品后若不合适,可根据退货政策(收到后的7天内)进行退货申请。
  10. AIRSPACE 将保留权力修改或终止以上促销活动,恕不另行通知

如有任何疑问,请与我们联系。我们会在星期一至星期五(周末和公共假期除外),上午九时至下午五时的工作时间内回复你们。

General Size Guide

***NOTE: Our products are measured laid flat from pit to pit in "CM", which means the measurements are taken on a single side.
Kindly X2 or double the figure for the circumference/full pit measurement.

For example, if the chart shows that the waist for an item is 34cm, then the whole waist size of the said item is 68cm in full pit.

Do refer to the size chart on individual product pages for measurements specific to each and every item before deciding on a size.