🛍️Free Shipping West Malaysia Over RM99; East Malaysia OVER RM200; Singapore Over RM250

LATEST UPDATES

【Updated as 9 September 2021】

Return & Refund:

As announced by Government, our team will back to QC center for return processing only on next Monday (13th September).

Although we are full vaccinated, still we have to minimize the risk of contact, hence we will arrange 50% workforce to QC center only.

We do seek for your kind patience and understanding that when our team are processing and sanitizing all of your return parcels.

Sorry for the inconvenience and thank you for your kind understanding.

Love, AIR SPACE MY SG

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【Updated as 19 July 2021】

下單前/退貨申請小提醒:

在Air Space 購物享有在家試穿,不合就退的選擇,一直是我們服務的中旨。但是目前因為MCO的限制,我們的退货處理流程或将延遲3-8週執行。

我們的退貨中心與出貨倉庫是獨立運行的兩個地點,MCO 與FMCO期間出貨倉庫跟物流公司有得到政府營運許可,將正常出貨寄送;
但退貨中心沒得到政府的許可,這段期間我們收的退貨包裹無法拆包檢核退款,因此驗貨退款作業將延後到MCO解除或者退貨中心取得政府營運准證後才執行。
敬請見諒

Caution for Return/Refund :
Due to MCO/ FMCO policies in Malaysia, our Return/ Refund procedure will be delayed 3-8 weeks, till we receive MITI operation approval from relevant government department.

For PACKING & DELIVERING, our contracted warehouse and courier have obtained government approval for essential work line, hence they will assist shipping out your AIR SPACE order as usual.

For RETURN & REFUND, our return QC center is at a different building from the shipping warehouse and has not receive approval from the government for operation. Hence the return and refund will be delayed.

Sorry for the inconvenience and thank you for your kind understanding.

Love, AIR SPACE MY SG

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[Updated as of 29 June 2021]

Microsoft Email Users: Delivery Failure

Dear Valued Customers,

Recently we have received reports from namely Microsoft email users with the following domains - hotmail.com / live.com / msn.com / outlook.com and etc that they have failed to receive outgoing emails from us.

Kindly set the domain @airspaceonline.com as safe sender in your email setting in order to be able to receive emails from Air Space in future.

Thank you for your kind understanding.

Love, AIR SPACE MY SG

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[Updated as of 31 May 2021]

Return Procedure during National Recovery Plan - Phase 1

With the current COVID-19 concerns and the Movement Control Order (MCO) imposed by the Malaysia government, we regret to inform that we are unable to proceed your return parcel at the moment. Please do not deliver your return parcel without seeking our confirmation and approval.

However, customer is required to submit return request within 7 days from received date of parcel (refer HOW TO RETURN & REFUND), rest assured that we will be extending the return period to support the current restrictions in place due to COVID-19.
For more information on our Return Policy, kindly click HERE

During MCO phase one, we are not allowed to go to office for any relevance matters until further notice. If there is permission on MCO phase two, we will arrange to process the returned goods as soon as possible.

Thank you for your support and we hope that you and yours stay safe and healthy in the face of this pandemic.

Love, AIR SPACE MY SG

 

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[Updated as of 20 MAY 2021]

Delivery Affected on EMCO area

Dear Valued Customers,

Movement in and out is prohibited or controlled, especially on area EMCO. All the parcels on affected area, courier companies will hold first until the movement control has been lifted.

Kindly note that affected orders will be proceed later and expect some delays for deliveries, you are pleased to check your parcel delivery status on official website of respective courier companies.

You can check out our Help Center if you have any general questions, but we assure you that we will be back up to speed and take care of any outstanding issues then.

If you have any queries regarding the deliveries issue, please do not hesitate to reach out to us during our working hours (Weekdays 9am to 5pm, excluding Public Holidays & Weekend).

Love, AIR SPACE MY SG

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 [Updated as of 22 April 2021]

Notice For Change In Free Shipping Entitlement For Singapore

Dear valued customers from Singapore,

Due to current increasing international postage rates, kindly be informed that effective from 26th April 2021 onwards, free shipping entitlement to Singapore will be increased from RM200 to RM250.

Meanwhile, the standard shipping fee for orders below RM250 will be remain unchanged (i.e. a flat rate of RM30).

It is our pleasure to keep you looking fabulous with high quality product and the best customer experience.

Thank you for your kind understanding and happy shopping!

Love, AIR SPACE MY SG

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[Updated as of 21 Oct 2020 - applicable during National Recovery Plan - Phase 1]

Air Space Team - Work From Home

Dear Valued Customers,

In line with the Conditional Movement Control Order (CMCO), our office in KL will be closed. During this period, we will operate fully on a work-from-home basis.

1. We will not be reachable via our office telephone, therefore kindly reach out to us via social media i.e. Facebook & Instagram, Shopee or e-mail.
2. Please expect some delays for deliveries due to the logistic traffic. Also, you are highly encouraged to place your order with your home address.

Please feel free to contact us if you have any concerns and we will do our very best to assist during our working hours (Weekdays 9am to 5pm).

We appreciate your patience and understanding throughout this unprecedented period.
Stay healthy and safe!

Love, AIR SPACE MY SG

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[Updated as of 13 July 2020]

Changed Contact of Email Address

Dear customer, from 13th July 2020 onwards, the e-mail address support@airspace.net.my is no longer in use.
Kindly get in touch with us via our new e-mail address at my@airspaceonline.com

We would appreciate if you could forward your unsolved case of mail threads to our new email address for follow-up.

We apologise for any inconvenience caused and eternally grateful for your continuous support.

亲爱的客户,因技术问题,自7月13日起,电子邮箱 support@airspace.net.my 不再使用了。
客户可以通过新的电子邮件地址 my@airspaceonline.com 与我们联系。

如果客户能将您未解决的邮件转发到我们的新电子邮件地址,我们将非常感激。

不便之处,敬请原谅。谢谢您的理解。

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Please do not hesitate to approach us if you have any further questions, we will make every effort to assist and respond to your enquiries during our working hours (Weekdays from 9am to 5pm, excluding Public Holidays).

You can contact us via Facebook Messenger, Instagram @airspace_mysg or send us an email at my@airspaceonline.com.

如有任何疑问,请与我们联系。我们会在星期一至星期五(周末和公共假期除外),上午九时至下午五时的工作时间内回复你们。

General Size Guide

***NOTE: Our products are measured laid flat from pit to pit in "CM", which means the measurements are taken on a single side.
Kindly X2 or double the figure for the circumference/full pit measurement.

For example, if the chart shows that the waist for an item is 34cm, then the whole waist size of the said item is 68cm in full pit.

Do refer to the size chart on individual product pages for measurements specific to each and every item before deciding on a size.