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IMPORTANCE NOTICE

 

Announcement 21/10/2020:

 

Dear customer, please do not send out your return parcel until further notice given,

due to the uncertainty given by the newly announced Work From Home regulation will start on 22nd October in area KL, Putrajaya & Selangor.

 

Please rest easy, we will be extending the return period ( originally 7 days ) to comply with the policies and to prioritize public health.  

Kindly keep the return items in good condition and yourself in good health in this period.  

 

Return Policy https://bit.ly/3khqafr

 

Air Space Malaysia Team wishes you safe and healthy

 

通告 21/10/2020

您好,由於10月22日即將在KL, Selangor與Putrajaya施行的居家上班规定,

AIR SPACE MY團隊請您先暫時不要寄出您的退货包裹,直到我們確定辦公室營運時間後另行通知。

 

您可以不用擔心退貨的時間限制,我們將順延長原本7天退貨的天數限制,

在這期間您只需要安心安全在家,並將等待退貨的商品保持在完好狀態即可。

 

退货条例 https://bit.ly/3khqafr

 

Air Space 馬來西亞團隊祝您健康安全

 

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 UPDATES 21/10/2020 - SUPPORTING THE CONDITIONAL MOVEMENT CONTROL ORDER, WE TAKE ON OUR SOCIAL RESPONSIBILITIES, AIRSPACE TEAM FROM KL OFFICE AND RETURN DEPARTMENT WILL BE WORKING FROM HOME UNTIL FURTHER NOTICE GIVEN.

1) PHONE CALL IS NOT AVAILABLE, HOWEVER MESSAGE ON SOCIAL MEDIA / SHOPEE / EMAIL WILL BE REPLIED AS USUAL.

2) COURIER SERVICE OPERATE AS USUAL BUT EXPECTED DELAY DUE TO CURRENT PANDEMIC SITUATION AND PLACE ORDER WITH HOME ADDRESS IS ADVISED.

PLEASE CONTACT US IF YOU HAVE ANY CONCERNS, WE WILL REPLY YOU AS  SOON AS POSSIBLE WITHIN WORKING HOUR MON-FRI FROM 9AM-5PM

更新 21/10/2020 - 为了配合政府的有条件行动管制令,我们将履行社会责任,团队即居家办公直到另行通知。

1)电话联系暂停,不过社交媒体/SHOPEE/EMAIL的信息会如常回复。

2)快递服务照常运行,基于目前大环境趋势将预计会有延误状况。以及建议以住家地址下单以便有人签收。

如有任何疑问,请与我们联系,我们会在星期一至星期五,上午九时至下午五时的工作时间内回复你们。

 

DUE TO SAFETY AND HEALTHINESS ISSUE, AIR SPACE KL OFFICE HAS RESUMED TO NORMAL OPERATION BUT FOLLOWING RULES OF CMCO. THEREFORE, THERE WILL BE EXPECTED DELAY IN PROCESSING WORK INCLUDED ORDER PACKAGING & RETURNED PARCELS CHECK. WE SEEK FOR YOUR UNDERSTANDING AND PATIENCE FOR THE CS TEAM TO PROCESS ACCORDINGLY WITHIN WORKING HOUR.

 

基于安全与健康问题,AIRSPACE 吉隆坡办公室已恢复正常运作,但仍遵守CMCO的规定。因此,处理工作预计会有些延迟包括仓库处理订单方面。请顾客务必耐心等候客服将一一处理并在工作时间内回复你们。

 

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THERE WILL BE DELAY FOR ORDERS DELIVERING TO AREA IN EAST MALAYSIA AND TO SINGAPORE, DUE TO THE LIMITED SHIPPING SPACES ON AIRLINE DURING RMCO/CMCO. PLEASE DO NOT MAKE URGENT ORDER AND APPRECIATED FOR YOUR KIND UNDERSTANDING.

SPECIAL NOTE FROM COURIER (NINJAVAN): WE REGRET TO INFORM YOU THAT THERE WILL BE A DELAY IN DELIVERIES TO MALAYSIA AND SINGAPORE DUE TO LARGE PARCEL VOLUMES COMPOUNDED BY COVID-19 PRECAUTIONARY MEASURES.

 

由于RMCO/CMCO期间航空公司的仓位有限,东马和新加坡地区的订单预计会延迟。请不要下紧急订单,感谢您的理解。

物流(NINJAVAN)的特别提示:我们很遗憾地通知你,由于大量包裹以及COVID-19预防措施,物流至马来西亚和新加坡将会延迟。

 

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DEAR BELOVED CUSTOMERS, DUE TO TECHNICAL ISSUE, FROM THE 13TH JULY ONWARD, MAILBOX WITH ADDRESS SUPPORT@AIRSPACE.NET.MY IS NO LONGER IN SERVICE. CUSTOMERS MAY PROCEED TO CONTACT US VIA NEW EMAIL ADDRESS AT MY@AIRSPACEONLINE.COM

WE WOULD APPRECIATE IT IF CUSTOMERS COULD FORWARD YOUR UNSOLVED CASES OF MAIL THREADS TO OUR NEW EMAIL ADDRESS FOR FOLLOW UP THE CASE.

SORRY FOR THE INCONVENIENCE CAUSED.THANK YOU FOR YOUR UNDERSTANDING.

 

亲爱的客户,因技术问题,自7月13日起,电子邮箱 SUPPORT@AIRSPACE.NET.MY 不再使用了。客户可以通过新的电子邮件地址 MY@AIRSPACEONLINE.COM 与我们联系。

如果客户能将您未解决的邮件转发到我们的新电子邮件地址,我们将非常感激。

不便之处,敬请原谅。谢谢您的理解。

 

 

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PLEASE MESSAGE US IF YOU HAVE ANY CONCERNS, WE WILL REPLY YOU AS SOON AS POSSIBLE WITHIN WORKING HOUR MON-FRI FROM 9AM-6PM, EXCLUDED WEEKEND AND PUBLIC HOLIDAY.

 

如有任何疑问,请与我们联系。我们会在星期一至星期五(周末和公共假期除外),上午九时至下午六时的工作时间内回复你们。

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