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IMPORTANCE NOTICE

UPDATED: DUE TO SAFETY AND HEALTHINESS ISSUE, OFFICE IS DECIDED OPERATE WITH LIMIT WORKING SPACE ACCORDING TO RULES OF CMCO. THEREFORE, THERE WILL BE EXPECTED DELAY IN PROCESSING WORK. WE HOPE CUSTOMER COULD WAIT PATIENTLY FOR CS TEAM TO PROCESS ACCORDINGLY AND REPLY CUSTOMER WITHIN WORKING HOUR.
🔔 IMPORTANCE NOTICE 🔔
DEAR CUSTOMER,
SUPPORTING THE MOVEMENT CONTROL ORDER, WE TAKE ON OUR SOCIAL RESPONSIBILITIES, THE TEAM WILL BE WORKING FROM HOME. HOWEVER, SERVICES BELOW WOULD BE ADJUSTED:

1) FROM 18TH MARCH TO 12 MAY 2020, OUR OFFICE IS CLOSED, PHONE CALL IS NOT AVAILABLE.

2) FB MESSENGER AND EMAIL WILL BE REPLIED AS USUAL.

3) COURIER SERVICE OPERATE AS USUAL BUT EXPECT DELAY DUE TO SHORTAGE OF MANPOWER. WE ADVICE NOT MAKING URGENT ORDER.

4) AS COURIER AND WAREHOUSE SERVICE ARE NOT SHUTDOWN, WE WILL DELIVER EVERY ORDER ACCORDINGLY WITHOUT THE CHOICE OF DEFERRING MAILING OUT. THUS, PLACE ORDER WITH CUSTOMERS HOME ADDRESS IS ADVISED.

5) RETURN/DEFECT WILL BE POSTPONED TILL 12TH MAY OR FURTHER NOTICE GIVEN, BUT ALL RIGHTS OF CUSTOMERS ARE RESERVED THE SAME ONCE OFFICE IS RESUMED.

PLEASE MESSAGE US IF YOU HAVE ANY CONCERNS, WE WILL REPLY YOU AS SOON AS POSSIBLE WITHIN WORKING HOUR MON-FRI FROM 9AM-6PM, EXCLUDED WEEKEND AND PUBLIC HOLIDAY.

APOLOGIES FOR ANY INCONVENIENCE CAUSED.

 

更新:基于安全和健康问题,办公室将根据有条件的行动管制指令,决定在有限的工作空间内进行办公。所以处理事项上会有些延迟,请顾客务必耐心等候客服一一处理并在工作时间内回复你们。

🔔 重要通知 🔔
亲爱的顾客,
为了配合政府的行动管制指令,我们将履行社会责任,团队即在家里工作。我们的服务将有调整,细节如下:

1)从318号至5月12号,办公室关闭,电话联系暂停,客服在家工作服务

2 FB MESSENGER EMAIL 会如常回复

3 快递服务照常运行,基于人手不足,可能会出现延误状况。期间不建议下急单。

4 基于快递和仓库如常运作,我们将会依序处理订单並且不能选择推迟发货。因此,我们建议顾客以住家地址下单以便有人签收。

5 退货/瑕疵处理将推迟到5月12号或另行通知,所有顾客退货的权益不受法规影响。

如有任何疑问,请与我们联系。我们会在星期一至星期五(周末和公共假期除外),上午九時至下午六時的工作时间内回复你们。

造成不便,我们表示歉意。

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