FAQs

1. Click Here For More About Membership, Tiers & Perks!

2. Questions About Orders, Shipping & Delivery Methods and Payment Methods

3. Terms & Conditions For Promotions & Vouchers:
- DOUBLE ELEVEN PROMO
- DOUBLE TWELVE PROMO
- NEW YEAR 2021 PROMO

 4. Pre-Order Policy

 

 

 

1. HOW DO I REGISTER AS A MEMBER?

 

CLICK “SIGN IN” BUTTON (WEB-VERSION: ON THE UPPER RIGHT SIDE; PHONE-VERSION: ON THE MENU BAR).

YOU MAY CREATE AN ACCOUNT FOR NEW CUSTOMER SIGN UP TO MANUALLY FILLING IN ALL DETAILS OR YOU MAY CHOOSE TO LOGIN WITH YOUR FACEBOOK, GOOGLE OR INSTAGRAM TO MAKE A PURCHASE.

 

2. HOW CAN I CHANGE MY PASSWORD?

 

CLICK “SIGN IN” AND “FORGOT YOUR PASSWORD?” ENTER YOUR EMAIL ADDRESS AND SUBMIT.

YOU WILL RECEIVE AN EMAIL WHICH WILL GUIDE YOU TO CHANGE YOUR PASSWORD.

 

3. SHOULD I SUBSCRIBE E-NEWSLETTER SUBSCRIPTION?

 NEWSLETTERS ARE USED TO KEEP YOU UP TO DATE WITH EXCLUSIVE DEAL, THE LATEST TRENDS AND PRODUCT HIGHLIGHTING.

 

4. SHOULD I NECESSARY REGISTER AS A MEMBER FOR ORDER?

 

NO, YOU MAY MAKE PURCHASE AS GUEST. HOWEVER, WE SUGGEST TO REGISTER AS MEMBER WITH ANY WAYS THAT PROVIDED. HENCE, YOU MAY TRACE YOUR PURCHASE HISTORY BETTER.

 

5. CAN I AMEND MY ORDER AFTER DONE PAYMENT?

 

NO AMENDMENT ALLOWED BUT SHIPPING DETAIL COULD BE.

YOU MAY CONTACT US VIA FACEBOOK MESSENGER AND PROVIDE YOUR ORDER ID ALSO THE CORRECT SHIPPING DETAIL.

WE WILL TRY OUR BEST TO MEET YOUR REQUIREMENT, HOWEVER, PLEASE UNDERSTAND THAT OUR GOAL IS TO COMPLETE AND DELIVER YOUR ORDER IN TIME. IF THE ORDER HAS BEEN PROCESSED, YOU WILL NOT BE ABLE TO MODIFY IT.

 

6. HOW TO PURCHASE?

 

YOU MAY CONTACT US VIA FACEBOOK MESSENGER FOR ORDER MANUALLY OR PLEASE REFER TO “HOW TO BUY” FOR FURTHER DETAIL.

HOW TO BUY -> https://bit.ly/2UndHLB

 

7. HOW TO PAY?

 

FOR ORDER MANUALLY VIA FACEBOOK MESSENGER, YOU MAY BANK TRANSFER TO OUR COMPANY ACCOUNT, OR PLEASE REFER TO “PAYMENT METHOD” FOR WEBSITE ORDER.

PAYMENT METHOD -> https://bit.ly/2wdSFXZ

 

8. WHICH COURIER COMPANY DO YOU COOPERATE WITH?

 

WE ARE USING VARIOUS COURIER COMPANIES TO ENSURE YOUR PARCELS ARRIVE ON TIME. CURRENTLY CUSTOMERS ARE UNABLE TO ASSIGN PREFERRED COURIER.

 

9. HOW MUCH FOR POSTAGE FEE?

 

WE DO SHIP TO MALAYSIA AND SINGAPORE; YOU MAY CHECK POSTAGE FEE OR ANY DELIVERY DETAIL AT PAGE “DELIVERY METHOD”.

DELIVERY METHOD -> https://bit.ly/2Qv6iJa

 

10. HOW TO CHECK MY PURCHASE IS SUCCESSFUL?

 

AN ORDER CONFIRMATION EMAIL WILL BE SENT TO YOU ONCE YOUR ORDER IS PLACED SUCCESSFULLY.

KINDLY ENSURE THAT YOUR EMAIL ADDRESS IS CORRECT AND STILL USEABLE.

 

11. CAN I RETURN?

 

PLEASE CONTACT US THROUGH FB MESSENGER OR EMAIL WITHIN 7 DAY ACCORDING THE RECEIVED DATE OF TRACKING CODE.

YOU MAY RETURN ITEM WITH TERMS AND CONDITIONS APPLIED. KINDLY REFER TO “RETURN POLICY” FOR FURTHER DETAIL.

RETURN POLICY -> https://bit.ly/3dg0ahC

 

12. HOW KNOW THE SIZING?

WE PROVIDE MEASUREMENTS OF INDIVIDUAL ITEMS IN “CM” AND IT WILL ATTACH AT PHOTO GALLERY.

THE SIZE CHART IN EVERY PRODUCT SHOWS THE MEASUREMENT TAKEN WHEN THE ITEM WAS LAID FLAT ON THE TABLE. TO BE ABLE TO KNOW THE CIRCUMFERENCE OF AND ITEMS BUST, WAIST AND HIP, YOU WILL HAVE TO DOUBLE THE MEASURES.

( FOR EXAMPLE, IF CHART SHOWS WAIST FOR AN ITEM IS 34CM, THEN THE WHOLE WAIST SIZE OF SAID ITEM IS IN CIRCUMFERENCE, 68CM )

DUE TO THE DIFFERENCES OF BODY TYPES AND SIZES, PLEASE COMPARE YOUR DAILY WEARING CLOTHES TO OUR SIZE TABLE TO GET THE ACCURATE SIZE.

HOWEVER, 2-3CM VARIANCE IS ACCEPTABLE DUE TO MANUAL MEASUREMENT.

 

MOST OF OUR PRODUCTS ARE OF THE SAME DESIGNING SIZING STANDARDS. YOU MAY ALSO TAKE A LOOK AT THE AIRSPACE-BODY-MEASUREMENT CHART BELOW. IT IS SIZE GUIDE INSTEAD OF ITEM MEASUREMENT.

IN WHICH WE ADVISE WHAT SIZE YOU SHOULD TAKE WITH CERTAIN BODY MEASUREMENT. ONCE YOU LEARN YOUR SIZE FROM THIS AIR SPACE BODY MEASUREMENT CHART, IT SAVES YOU TIME FROM CHECKING SIZES ON EACH ITEM, AS ITS APPLICABLE WITH MOST PRODUCTS FROM THE BRAND.

 

 

13. READY STOCK?

 

ALL ITEMS LISTING ON OUR SITE ARE READY STOCK; THE VARIANT AVAILABILITY IS SHOWN IN REAL TIME STATUS. THE SYSTEM AUTO MAKES SURE YOUR ORDER IS WITH STOCK BEFORE YOU PROCEED TO PAYMENT.

( ITEMS ON PRE-ORDER TERMS ARE EXCLUDED FROM RULES ABOVE AND WILL BE LABELED WITH RED “ PRE-ORDER” SIGN TO REMIND YOU BEFORE YOU PLACE ORDER. )

ONLY UNDER CERTAIN RARE CIRCUMSTANCES, WITH DEFECT PRODUCTS OR MISSING STOCKS, WE WILL NOTIFY YOU OF ITEM IN YOUR ORDER OUT OF STOCK. REFUND WILL BE GIVEN IN DISCOUNT CODE. OTHER WISE, PLEASE CONSIDER ALL YOUR SUCCESSFUL ORDERS ARE WITH READY STOCK.

 

14. HOW CAN I USE PROMO-CODE/VOUCHER/DISCOUNT-CODE?

 

PLEASE KEY IN THE CODE IN “DISCOUNT ROW” BEFORE CHECK OUT TO PAYMENT PAGE. KINDLY REFER TO “PROMO POLICIES” FOR FURTHER DETAIL.

PROMO POLICY -> https://bit.ly/3baDjlF

 

15. CAN I CANCEL MY ORDER?

 

YOU MAY CONTACT US VIA FACEBOOK MESSENGER AND PROVIDED YOUR ORDER ID.

WE WILL TRY OUR BEST TO MEET YOUR REQUIREMENT BUT ORDER UNABLE CANCEL ONCE IT HAS BEEN PROCESSED.

 

16. HOW TO TRACK YOU ORDER?

 

LOG IN YOUR AIR SPACE ACCOUNT, YOUR ORDER NUMBER AND STATUS WILL BE SHOWN.

YOU WILL RECEIVE CONFIRMATION EMAIL WHEN ORDER PLACED SUCCESS AND CHECK STATUS ON THE PARTICULAR EMAIL.

 

17. WHY IS THE ITEM IN MY SHOPPING CART OUT OF STOCK?

 

AIR SPACE WILL NOT GUARANTEE THE AVAILABILITY OF ITEMS UNTILL THE CHECKOUT PROCESS IS COMPLETED SUCCESSFULLY. HOWEVER WE WILL NOTIFY YOU IF ITEM WAS OUT OF STOCK IN YOUR ORDER. REFUND WILL BE GIVEN IN DISCOUNT CODE.

 

18. WHY I DID NOT RECEIVE CONFIRMATION EMAIL?

 

DURING HIGH-TRAFFIC PERIODS, THERE MAY BE SMALL DELAY IN DELIVERY OF CONFIRMATION EMAIL. YOU MAY ALSO CHECK YOUR JUNK MAIL FOLDER.

IF YOU DID NOT RECEIVE ANY CONFIRMATION EMAIL, KINDLY CONTACT US VIA FB MESSENGER FOR INQUIRY.

 

19. WHAT SHOULD I DO IF I MISSED OUT THE DELIVERY?

 

YOU MAY CONTACT COURIER COMPANY BY PROVIDING YOUR TRACKING NUMBER FOR REQUESTING THEM TO ARRANGE RESEND.

TAKE NOTE THAT WE WILL NOT ARRANGE PARCEL RE-SEND ONCE THE PARCEL WAS RETURN TO THE SENDER ADDRESS.

CUSTOMER IS ADVISE TO CHECK PARCEL DELIVERY STATUS AND NOTICE ON THE DELIVERY FROM COURIER'S END.

 

     20. HOW CAN I CHECK REFUND STATUS?

 

ONCE REFUND DONE, WE WILL SEND YOU NOTIFICATION EMAIL.

HOWEVER, YOU ARE PLEASED TO CHECK WITH CS TEAM IF YOU RECEIVED WRONG AMOUNT OR YOU ARE NOT EVEN RECEIVE ANY REFUND WITHIN A MONTH.

DUE TO THE LIMITATION OF BANK RECORD, PLEASE INFORM US OF ANY MISSING/WRONG REFUND TRANSACTION WITHIN A MONTH OF THE ORDER, AS WE WILL BE UNABLE TO WITHDRAW BANKING RECORDS OF MORE THAN A MONTH BEFORE.

 

     21. HOW SHOULD I DO IF I RECEIVED DEFECTIVE OR WRONG ITEM?

 

KINDLY PROVIDE ORDER ID AND PHOTO/VIDEO OF DEFECTIVE AREA/WRONG ITEM RECEIVED THROUGH FB MESSENGER WITHIN 7 DAYS OF RECEIVAL. DO LET US KNOW AND POINT OUT THE DEFECTION INSTEAD OF RETURN AS USUAL.

PLEASE NOTE THAT WE WILL NOT SEND A REPLACE FOR ANY DEFECTIVE OR WRONG ITEM RECEIVED. CS TEAM WILL PROVIDE SOLUTION ON CASE BY CASE BASIS.

ONCE LABEL TAG BEEN TEAR OFF/CUT, AND ANY CLAIMS RECEIVED AFTER THE SAID PERIOD WILL NOT BE RECOGNIZED.

WHAT IS CONSIDERED DEFECTIVE:

• INCORRECT PRODUCT OR DESIGN, E.G. YOU ORDERED LONG WHITE DRESS BUT RECEIVED SHORT RED SKIRT
• INCORRECT SIZING, E.G. YOU ORDERED S-SIZE BUT RECEIVED L-SIZE
• NOTICEABLE STAIN, DAMAGEOR TEAR

 

WHAT IS NOT CONSIDERED DEFECTIVE:

• SUBJECTIVE COLOR TUNE UNDERSTANDING OF ONLINE PHOTO COMPARING TO ACTUAL PRODUCTS.G. FEELING LIKE THE PHOTO WAS MORE ORANGE-RED BUT ACTUAL COLOR IS STRAIGHT RED
• SLIGHT DECORATIVE MATERIAL PATTERNS VARIATION FROM PRODUCT PHOTO, E.G. ALLOCATION OF PRINTED PATTERN, OF FLORAL SHAPE, BEADING ARRANGEMENT, LACE PATTERNS AND ETC
• CUSTOMER’S SUBJECTIVE OPINIONS ON PRODUCT QUALITY AND PREFERENCE

 

     22. REMINDER FOR TRYING CLOTHING

WHEN TRYING CLOTHING, PLEASE DO NOT TEAR OFF OR CUT THE LABEL TAG (DO NOT ACCEPT ANY REASON FOR TAG CUTTING), NO PERFUME/SWEAT WHEN TRYING (CAUSED ITEM SMELLY), NO MAKE UP WHEN TRYING (MIGHT CAUSED ITEM DIRTY WITH COSMETICS).

 

     23. IS THE ACTUAL ITEM COLOR SAME AS THE PHOTO ON THE WEBSITE?

 

SUBJECTIVE DIFFERENCE OF COLOR’S TUNE UNDERSTANDING WOULD NOT BE RULED AS DEFECT RETURN.

PLEASE BEAR IN MIND, OUR IN-HOUSE PHOTOGRAPHER TAKES ACTUAL PHOTOS OF OUR OWN PRODUCTS, YET THE COLORS CUSTOMERS SEE MIGHT DIFFER ACCORDING TO THE MONITOR’S SETTING AND BRAND.

IF, AFTER RECEIVING THE PRODUCTS, CUSTOMERS DO NOT LIKE THE ACTUAL COLOR TUNES, NORMAL RETURN POLICY IS APPLICABLE.