- Can I do an exchange if the sizing/fitting don’t fit me?
Unfortunately, we do not exchange but we accept return. You may return your item and store credit in the form of discount code will be refunded for your next purchase. You may use it to purchase your preferred item.
We only accept returns for items that are in its original condition (with tag attached, unworn, unwashed and unaltered). You will be issued a credit voucher equivalent to the purchase price of each returned item(s). Delivery fees to return your order, if any, will not be refunded.
*Purchase of sale items, intimates and swimwear are final and strictly non-returnable.
Please refer to our Return Policy page for further details on how to do a return.
- What is the return process?
Please contact our team through Facebook Messenger or email within 7 days from the date of receipt based on the tracking code.
Kindly do send us an email at my@airspaceonline.com for approval of returns before mailing anything back to us.
Click HERE for more information.
- I received a defective/wrong item, what should I do?
We apologise for this oversight on our end. In such an unlikely case, all costs of mailing shall be reimbursed by us. We would assist to process the order and promptly rectify this error, please email us within 7 days from the receiving date with the details below:
- Your Order ID
- Item(s) To Be Returned
- Reason(s) Of Return
- Visual Evidence (e.g photo, video) Of The Item(s)
Note: Kindly point out the defective area to us.
We're sorry that defective/incorrect items would not be replaced/exchanged.
- What is considered as Defective?
- Incorrect product or design, e.g. you ordered a piece of long white dress but received a pair of red mini skirt
- Incorrect sizing, e.g. you ordered size S, and received size L instead
- Noticeable stain, damage or tear
- What is NOT considered as Defective?
- Subjective opinions on colour tone, e.g. thought that the product image was of orange-red but the actual item is in bright red
- Slight decorative material patterns variation from product images, e.g. allocation of print patterns, of floral shapes, beads arrangement, lace designs and etc.
- Subjective judgement on the quality of the product(s)
- Slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item
All returns are assessed on a case-by-case basis.
We reserve all rights to exercise discretion in what constitutes a defect. If, upon stringent checks, we find that the item does not qualify as a defect, customer would have to proceed with return as per our return policy.
- Can I come and collect/return a parcel in person?
We truly apologise as we do not accept walk-in pickup and/or returns. We seek for your kind understanding on this matter.
- What happens if I’ve returned an order that is not eligible for returns?
We'll drop you an email once we have processed your parcel and will have to return your order back to you. Redelivery fees may be incurred and borne by you under such circumstances.
Kindly reach out to us for approval of returns before sending anything back to us.
- How do I check the status of my refund?
A notification email will be sent to you as soon as the returned item(s) is inspected by our team and confirmed that it fits within our return policy. Kindly allow 10 to 14 working days for the refund process to be completed.
- I've been refunded the incorrect amount/I've not received any refund within a month, what should I do?
Kindly contact us as soon as possible (within a month of the order) and our team will get back to you during our working hours. We are unable to extract the banking records of more than a month and your compassion on this matter would be greatly appreciated.
